Privacy Policy

Effective Date: 31, July, 2025
Company Name: Nutrition Warehouse
Contact Email: nutritionwarehouse1@gmail.com

1. Introduction

At Nutrition Warehouse, your privacy is important to us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you use our mobile app to browse, purchase, or interact with our protein products and services. By using our app, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect the following types of information when you use our app:

A. Personal Information

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Payment method details (collected through secure third-party payment gateways)

B. Account Information

• Login credentials
• Order history
• Saved preferences and favorite products

C. Device & Technical Information

• Device model and operating system
• IP address and browser information
• App usage behavior (e.g., clicks, screens viewed)
• Crash logs and diagnostic data

D. Location Data

• Approximate location (if location permissions are enabled)

3. How We Use Your Information

We use your information for the following purposes:

• To process, fulfill, and track your orders
• To manage your account and provide customer support
• To personalize your app experience (e.g., product recommendations)
• To send order confirmations, updates, and promotional emails
• To improve app performance and develop new features
• To prevent fraud and ensure transaction security
• To comply with legal obligations

4. Sharing Your Information

We do not sell or rent your personal data to third parties. We only share your information with trusted partners for specific purposes:

• Payment Providers: To securely process transactions
• Delivery Services: To ship your orders
• Customer Support Tools: For in-app help and service
• Marketing Tools: To send offers (only with your consent)
• Analytics Providers: To understand how users interact with our app

Each third party is required to maintain strict data confidentiality and may not use your information for any unrelated purposes.

5. Data Storage & Protection

Your data is stored securely in encrypted databases on protected servers. We follow industry best practices including:

• SSL encryption for data transmission
• Two-factor authentication for administrative access
• Regular security audits and updates
• Limited access to data based on roles and responsibilities

We retain your information only as long as needed to fulfill the purposes outlined in this policy, or as required by law.

6. Your Rights & Choices

You have the right to:

• Access and update your personal information
• Delete your account and associated data
• Opt out of receiving promotional communications
• Request a copy of the personal data we hold about you

To exercise your rights, please email us at:
nutritionwarehouse1@gmail.com

7. Children’s Privacy

Our app is not intended for children under the age of 13. We do not knowingly collect personal information from children. If we discover that a child has provided us with personal data, we will delete it immediately.

8. International Users

If you are accessing our app from outside Cambodia, please note that your information may be processed and stored on servers located in other countries, including countries that may not have the same data protection laws as your country. By using our services, you consent to this transfer.

9. Changes to This Policy

We may occasionally update this Privacy Policy. When we do, we will post the updated policy in the app and revise the "Effective Date" above. If the changes are significant, we will notify you via email or app notification.

10. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or your personal information, please contact us:

nutritionwarehouse1@gmail.com